Tested WebHelp output from two different projects of my own as well as the Salesbuilder starter project - all would display/function properly in Firefox but not in IE 11 (blank TOC and non-functioning Search).Here is a summary of the steps I have taken to get to this point: Is there a solution that will allow both TOC and Search to function properly? I need to have BOTH TOC and Search displayed and functioning properly but in order to get the TOC displayed properly I had to change the Preferred Format setting to "Pure HTML" and, according to the post mentioned above, that is what messes up the Search function. After much experimenting and online research in these forums and elsewhere, I have been able to get the TOC to display properly in IE 11 (and Firefox) but the fix has caused the Search tab to stop functioning as per this other forum post RH9 Webhelp Search function is not working properly. The TOC was totally blank and the Search tab looked fine but did not function. I use RoboHelp HTML 9 and have been having issues with generated WebHelp in IE 11. Hope this helps anyone else who has struck this problem. Locate the file winword.reg on your system.Note that there is a space before the forward slash Word 95 Click Start | Run (bottom- left corner of your screen).Īnd press Enter.If you find that Word files do not open in the desired version of Word when you double-click them in Windows Explorer, or that when opening them from the Desktop or Explorer, a series of messages appear claiming that the file cannot be opened, such as: How to re-register Word when problems crop up opening files Here's the solution in case the link does not work: I found that the problem was that the Word file associations were corrupt and you simply need to reregister word. Spent 2 hours with Adobe support (they were helpful but could not fix the problem) uninstalling and reinstalling RoboHelp, including reinstalling and registering the dll again.įinally I fixed the problem by following the simple solution here.Tried reinstalling the MPJ2DOC.DLL as suggested here:.Uninstalling and reinstalling Open Office with the correct option selected for file associations as suggested here:.Go figure.Īll of these suggested solutions to resolve the problem didn't work, unfortunately. However, right-clicking on the "Printed Documentation" option, selecting "Properties", then clicking "Save and Generate" did work. This occurred after I installed Open Office 3.4.1.Ĭlicking the "Printed Documentation" option in the SSL pod generated the error. I started receiving the error "Cannot find Microsoft Word Installed on your system" whenever I tried to generate printed documentation from RoboHelp 10.
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